Thank you for visiting thewildpalm.com (the “Site”). This Privacy Policy explains what information The Wild Palm Ranch & Wellness (“we,” “us,” or “our”) collects from visitors, how we use it, and the choices you have. By using this Site, you agree to the practices described here. If you do not agree, please do not use the Site.
If you have any questions about this policy or your information, you can reach us any time at coachelizabeth55@gmail.com.
Information We Collect
Information you provide to us
We collect information you voluntarily share, including:
- Bookings and appointments. When you book a session, class, retreat, or membership through our scheduling tool, we collect your name, email address, phone number, and the details of your booking.
- Contact and inquiries. When you email us or fill out a form, we receive your contact details and the content of your message.
- Newsletter signups. If you subscribe to our emails, we collect the email address (and any name) you provide.
- Payments. When you pay for a session or membership, your billing information is collected and processed by our third-party scheduling and payment provider. We do not store your full credit card number.
Information collected automatically
When you browse the Site, some information is collected automatically — including your IP address and approximate location, your browser and device type, the pages you view, the site that referred you, and the date and time of your visit. This is collected through cookies and similar technologies (see below).
How We Use Your Information
- To schedule, confirm, and deliver the sessions, classes, memberships, and retreats you book
- To respond to your questions and communicate with you about your bookings
- To send you emails you have asked to receive, such as our newsletter and event announcements
- To understand how visitors use the Site so we can improve it
- To keep the Site secure and to comply with our legal obligations
We will never sell your personal information.
Cookies and Tracking Technologies
This Site uses cookies and similar technologies to help it function and to understand how it’s used. These include:
- Necessary cookies that make the Site work properly.
- Booking cookies. Our scheduling tool (Acuity Scheduling / Squarespace Scheduling) sets cookies so its calendar and booking flow work correctly when embedded on our pages.
- Email and form cookies. If you interact with a newsletter signup form or popup (powered by Flodesk), cookies may be used to remember your interaction — for example, so a popup does not keep reappearing after you have dismissed or completed it.
- Analytics cookies that help us understand how visitors use the Site (these may include tools such as Google Analytics), where enabled.
You can control or delete cookies through your browser settings at any time. Blocking some cookies may affect how parts of the Site function.
How We Share Your Information
We do not sell, rent, or trade your personal information. We share it only in these limited situations:
- Service providers. We use trusted third-party tools to run our business — such as our scheduling and payment provider (Acuity / Squarespace Scheduling), our email platform (Flodesk), our website host, and analytics providers. These providers receive only the information needed to perform their service.
- Legal reasons. We may disclose information if required by law, or to protect the rights, safety, or property of ourselves or others.
- Business transfers. If our business is sold or reorganized, information may be transferred as part of that transaction.
Data Retention
We keep your information for as long as needed to provide our services, communicate with you, and meet our legal and record-keeping obligations. You may ask us to delete your information at any time (see below).
Your Choices and Rights
- Email. You can unsubscribe from our marketing emails at any time using the link at the bottom of any email.
- Access and deletion. You may ask what personal information we hold about you and request that we correct or delete it, by emailing coachelizabeth55@gmail.com.
Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act (CCPA/CPRA). We honor those rights where they apply. We do not sell personal information.
Children’s Privacy
Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Third-Party Links
Our Site may link to or embed third-party tools (such as our booking calendar). We are not responsible for the privacy practices of those services, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or your information, contact us at coachelizabeth55@gmail.com, or by mail at The Wild Palm Ranch & Wellness, 14830 Smith Sundy Road, Delray Beach, FL (Delray Equestrian Center). This Site and our services are governed by the laws of the State of Florida.